Last updated: 13 June 2026
This Privacy Policy explains how Grabilio processes your personal data when you use our website and ordering service, in accordance with the EU General Data Protection Regulation (GDPR).
Grabilio is the controller responsible for your personal data. For any privacy question, contact us at privacy@grabilio.com.
Account details (name, email), order information (items, table or pickup slot, payment status), and technical data such as your approximate location and device information. Payments are processed by Stripe; we never store your full card details.
To create and manage your orders, process payments, show nearby venues, provide customer support, and meet our legal obligations.
Essential cookies keep you signed in and remember your preferences (such as language, location and your cookie choice). They are required for the service to work and cannot be switched off.
With your consent we use analytics cookies to understand how the service is used and to improve it. You can accept or decline these from the cookie banner, and change your mind at any time by clearing your cookies.
We share data only with the venue fulfilling your order and with service providers that help us operate (such as Stripe for payments and our hosting provider). We never sell your personal data.
We keep order records for as long as required for accounting and legal purposes, and account data until you ask us to delete it.
Under the GDPR you have the right to access, correct, delete or export your data, and to object to or restrict its processing. To exercise these rights, contact privacy@grabilio.com.
For any question about this policy or your personal data, email privacy@grabilio.com.